Watch replacement Horrors

Anu94 wrote:

how horrible is the process and service to get a watch replacement that is under applecare one warranty?

please tell me I am not the only one experiencing this. I’m on day 6 of what’s supposed to be an express replacement and being told wait 3 more days.

I don't have direct experience with Apple watch replacements, but my daughter has had two iPhones (over a period of some years) replaced under warranty or under AppleCare+. In each of those cases she was given a brand new iPhone right there in the Apple Store.

I won't make excuses for what you are experiencing right now, I am sorry you are being inconvenienced like this. That said, I am surmising that it is possible that just after the introduction of two new Apple watches and new iPhone models, the product pipeline may be overwhelmed with the public demand for the new products. I went by my neighborhood Apple Store a few days ago and there was a line around the block. The store was so full of customers there were guards outside to manage the line outside and they were only allowing someone into the store when someone left the store.

And I get that. Would make it easier if they said exactly that.

But I’m being lied to in 10 different ways because nobody’s story is the same.