Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
marielooox
User level: Level 1 (4 points)

White Screen - iPhone 16 Pro

Hi everyone,

I have an iPhone 16 Pro and I'm having a serious display issue.

The screen suddenly turned completely white and has stayed that way. I've tried several forced restarts, but nothing has changed.

The strange thing is that the iPhone still seems to be working in the background: it can still ring and receive notifications, so the phone itself appears to be powered on.

I also tried connecting it to both my Mac and my Windows PC, but neither computer recognizes the iPhone.

Has anyone experienced the same issue with an iPhone 16 Pro? Could this be a software problem, or is it more likely to be a hardware/display failure?

Any advice on what else I can try before taking it to Apple would be greatly appreciated.

Thank you! Marie

Posted on Sep 27, 2026 9:46 AM

2 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Sep 28, 2026 12:54 AM in response to marielooox

Welcome and thank you for reaching out. 🤗


There appears to be a problem with the internal display panel. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Originally posted at discussions.apple.com/thread/256366004