User level: Level 1 (4 points)I have an iMac with Sequoia update. I finally tried to install my ephoto z300 scanner from Plustek. when I start to scan, I immediately get a message: ePhoto quit unexpectedly. I have done software update from Plustek to make sure most updated, but can't seem to get past this to start scanning with a new scanner.
[Edited by Moderator]
Posted on Sep 27, 2026 8:40 AM
User level: Level 10 (242,520 points)Sep 28, 2026 10:46 AM in response to gmc26
I'll second Richard's suggestion of using the built-in Image Capture app.
Uninstall all of the Pulsek software and drivers and then try Image Capture. The scanner should appear in the side bar and when clicked should provide a scanning interface on the right side of the App.
click here ➜ Image Capture User Guide for Mac - Apple Support
User level: Level 7 (25,466 points)Sep 28, 2026 10:15 AM in response to gmc26
I don't know anything about Plustek-- do they have their own driver? Most scanners I've used in the past few years have been "plug & play," so I just plug it in and use the app Image Capture, in the Mac's Applications folder, and it just works. I have had no use for the software that comes with the scanners.
Another software package that people like is VueScan but I just use Image Capture. However, if drivers are a problem, you should look there.
If Plustek does something different, they you probably need to talk to them.
User level: Level 1 (4 points)Sep 28, 2026 10:25 AM in response to Richard.Taylor
Richard, thank-you for your response. I’ll try talking to Plustek to try to get it to stay open to and try the Apple app. Appreciate your prompt and helpful advice.
Originally posted at discussions.apple.com/thread/256365987