Unable to Pay Outstanding Balance or Redeem Gift Card on Canadian Apple Account

You can only pay using the same currency from a region that you were billed and you can only add cards to the account that originates from the same region. The Gift Card you would have to use would be one purchased in Canada or you would have to add a credit card from a Canadian bank. Those really are your only 2 options. Gift Cards are not refundable and it is not possible to transfer funds from one Apple Account to another.

• You cannot purchase a Canadian Gift Card using a Brazilian Credit Card, unless you want to risk doing that at some third party website selling them, which I would not recommend.
• You could have someone you know in Canada purchase that Gift Card for you and send you the code. You would then have to sign into that Apple Account and pay the balance with that code.
• No, I am not aware of any way to pay for that outstanding balance without a Canadian Card or funds added from a Gift Card purchased in Canada.
• Having the outstanding balance on that account should not be affecting your new account in anyway. Apple is not looking to track your down, but it does mean that the old account will not be usable until it has been paid.
• As for contacting Apple about the unused Gift Card, you have apparently already contacted Apple, but I can add the link below to do that again. As stated already, in most every region Gift Cards are not refundable at all and you will not be reimbursed for that purchase. I am not aware of Brazil having any law requiring Gift Cards to be refundable.

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Thank you. I understand why the U.S. gift card doesn’t work, but I’m trying to find a practical solution from Brazil. I no longer have a Canadian bank card, and the U.S. gift card I bought directly from Apple is still unused.

Can I buy a Canadian Apple Gift Card from Brazil using an international Brazilian credit card? If not, is there another way to pay the outstanding balance without a Canadian bank card? I’d also appreciate any advice on whom to contact at Apple about the unused U.S. gift card.