User level: Level 1 (5 points)THERE SEEMS TO BE NO RECOURSE TO PROVE THAT I SENT A PERFECTLY GOOD MACBOOK AIR, PACKED IN AN APPROVED APPLE PAKING BOX, AND THEY SAID THE DISPLAY WAS SHATTERED WHEN IT WAS RECEIVED. I DIDN'T REALIZE I COULD HAVE TAKEN IT TO A STORE!
[Re-Titled by Moderator]
Original Title: ALWAYS TAKE RETURNS TO AN APPLE STORE
Posted on Sep 27, 2026 7:16 AM
User level: Level 10 (105,996 points)Sep 27, 2026 7:38 AM in response to Alvin46_64
It says it right on the Trade-in page that you can take it directly to the Store, and I would always advise to do that. Then you never have to worry about the price being adjusted after evaluation. You can get a direct quote from Apple in the store where it is evaluated there and not have any delays, not to mention the shipping. I see no way to prove the device was not damaged before sending it in.
User level: Level 7 (22,975 points)Sep 27, 2026 7:23 AM in response to Alvin46_64
Please don't shout at us. (That's what typing in ALL CAPS is.) But I must admit, I always take my trade ins to the Apple Store where I pick up any new devices. Besides your point, it's nice to talk to the experts there. And I always learn something about my new devices from them.
Originally posted at discussions.apple.com/thread/256365947