How to identify and resolve a recurring $14.98 charge from Apple on my credit card?

The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: Fabulous SAS - Unethical app, please dele… - Apple Community

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

• What is the exact description of the Charge you see on your credit card statement?
• Are you seeing anything in your Purchase History using the steps under "See your purchase history on your device". Note that the amount may not match exactly as any local sales tax will be added to the amount seen in your Purchase History, and the billed amount will have that tax added.

View your purchase history for the App Store and other Apple media services - Apple Support

• Are you the Organizer of a Family Sharing plan using Purchase Sharing? That allows members to make purchases billed to your payment method. You are still able to view what those are when viewing the Purchase History, but you have to choose their name in the family plan.

And finally, it still be possible your Credit Card has been compromised and someone else is charging your credit card. If that is not something you have allowed or aware of, then like all fraudulent charges you would dispute that with the bank of the issued card. They will take action to block future transactions and issue you a new card, since a compromised account can be used for other purposes too. The bank will notify Apple through a Chargeback and Apple takes its own action from there, like disabling the Apple Account used to make the charge.

You can certainly contact Apple first, before disputing the charge and that will also be something the bank will most likely ask of you. Apple will be able to confirm if the charge is linked to your account, but they will not tell you what account is making the purchase and that information is not needed by your bank for disputing.

Contact Apple Support - Apple Support

Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. The same can happen if you have two Apple Accounts.

● Purchases can be made with your account if your Apple Account is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated larger amounts may be grouped smaller charges, e.g., “large digital goods” ( How apps, content, and subscriptions from Apple are billed - Apple Support ).

Here are the four usual causes, and what to do about each: Billed, but you didn’t buy? - Apple Community

This is probably case 3, card fraud.

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Jenny-28 wrote:

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What should I do in this situation?

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