User level: Level 1 (4 points)I have a problem! My iPhone 17 Pro Max was stolen, and the password for my Apple ID is inside the phone — I don’t remember it! I have access to the email and the number that was linked to this account. But for the past two days, I haven’t been able to either block the stolen phone or reset the password so I can log in to the account on the new phone I bought! My Apple ID is ***, and my phone number is ***. Help please
[Edited by Moderator]
Original Title: Reset password
Posted on Sep 27, 2026 4:30 AM
User level: Level 10 (454,138 points)Sep 27, 2026 7:51 AM in response to zahar228
iCloud uses Apple ID credentials.
If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support
If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support
If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the rightful owner of this iPhone and do not possess the associated Apple ID and password, there is absolutely no way to gain access to the device. Apple’s security framework is designed to prevent unauthorized use, so the only circumstance in which you could unlock the phone is if the original owner willingly provides their credentials. In rare cases, access might become possible if the owner unintentionally removes the device from their Apple ID account, but this is purely accidental and not something you can rely on. In essence, without the Apple ID and password, the iPhone remains permanently tied to its legitimate owner.
Originally posted at discussions.apple.com/thread/256365887