Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
richardopokuduah72
User level: Level 1 (4 points)

Unable to verify student identity on Apple Music

I'm having issues with verifying my student status on Apple Music. I've already contacted Sheer ID but they haven't given me any updates yet but they told me last time that they've been working with Apple to resolve the issue. It has been a month already but they haven't given me any updates on it despite trying to follow up with my request.


Whenever I try to update my student status, it would show me this.

Posted on Sep 27, 2026 1:05 AM

1 reply

brbo
User level: Level 8 (45,179 points)

Sep 27, 2026 9:02 PM in response to richardopokuduah72

Re: Unable to verify student identity on Apple Music


As Apple users. just as you are, we can't fix SheerID's problem: (that's likely up to SheerID Support working with Apple as you suggest.}


You may want to check you are signed in to your iPhone with the same Apple Account you use for Apple Music and that your details match your student ID /status : ie: Settings > [ your name ]


Apple support provides an online article (link below) that may help:

Seems there are several ways you can try verifying:


Get an Apple Music student subscription - Apple Support

Eg: says:

How to re-verify your student status

Once a year, you will receive an email when you need to re-verify your student subscription. You can re-verify your student status in the Apple Music app on your Mac, PC or Android. On an iPhone or iPad, you can re-verify in Settings. You can also re-verify on the web. 


Re-verify your student status in the Apple Music app on your Mac, PC or Android

  1. Open the Apple Music app.
  2. Choose Verify Eligibility or Verify Student Status. Need help?
  3. Follow the onscreen steps to verify your student status.
  4. If the verification is successful, you’ll automatically return to the Apple Music app and continue your Apple Music student subscription.


Re-verify your student status in Settings on your iPhone or iPad

  1. Go to Settings > [your name] > Subscriptions. 
  2. Tap Apple Music.
  3. Tap Verify Student Status. Need help?
  4. Follow the onscreen steps to verify that you’re a student.
  5. If the verification is successful, you’ll see a confirmation screen.


Re-verify your student status on the web

  1. Go to music.apple.com.
  2. Click Sign In and sign in to your Apple Account.
  3. Click your photo or monogram in the top right-hand corner, then click Settings.
  4. Under Subscriptions, click Manage.
  5. Select Verify Student Status. Need help?
  6. Follow the onscreen steps to verify your student status.
  7. If the verification is successful, you’ll automatically return to the Apple Music app and continue your Apple Music student subscription.


You can also re-verify on the Subscriptions tab when you sign in to account.apple.com."

Originally posted at discussions.apple.com/thread/256365826