User level: Level 1 (4 points)I recently requested a refund for unauthorized eFootball in-app purchases made by my child, and the request was denied. I would like to speak with someone about a further review.
Could you please let me know how I can reach Apple Support by phone call or live chat/text for this billing issue?
Posted on Sep 26, 2026 11:43 PM
User level: Level 10 (97,882 points)Sep 27, 2026 12:49 AM in response to ifenaike
Welcome and thank you for reaching out. 🤗
To request a refund for your eFootball in-app purchase, you need to go through Apple since the purchase was made via the App Store:
If your request has already been rejected twice, the only remaining option is to contact Apple Support directly and explain your situation.
Refunds are not guaranteed, but speaking with a support representative can sometimes help if you have a strong case, like an accidental purchase or immediate cancellation after subscribing.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 7 (22,975 points)Sep 27, 2026 4:46 AM in response to ifenaike
Just to add to the first reply, you can avoid future instances like this by requiring a password for purchases. Instructions are in the link below.
Require a password for purchases in the App Store and other Apple services - Apple Support
Originally posted at discussions.apple.com/thread/256365801