User level: Level 1 (4 points)kenapa ya setiap kali mau install aplikasi selalu kena billing problem? padahal saya udah cancel trial canva saya sebelum berakhir tapi tetap kena billing problem? tolong dong sudah 1 bulan ga bisa install apa-apa…
Posted on Sep 26, 2026 8:32 PM
User level: Level 10 (97,882 points)Sep 27, 2026 12:36 AM in response to aliyssha
Welcome and thank you for reaching out. 🤗
To resolve this, go to Settings, [your name], select Subscriptions and confirm that the subscription was canceled.
Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining you canceled before the trial ended.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (462,771 points)Sep 26, 2026 8:49 PM in response to aliyssha
I'm still having billing issues even though I canceled the trial before it ended.
Why do I always get billing issues every time I try to install an app? I canceled my Canva trial before it ended, but I'm still having billing issues? Help, it's been a month and I can't install anything...
Did you cancel it at least 24 hours in advance?
This support article explains how to cancel a subscription from Apple on an Apple mobile device, Mac, PC, and online (see the Android section) ➔ Cancel a subscription from Apple - Apple Support
Notes:
• Deleting an app does not cancel a subscription.
• “If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.” Exceptions in: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support
• Free trials will usually automatically turn into paid subscriptions unless you cancel in time.
User level: Level 1 (14 points)Sep 27, 2026 1:06 AM in response to Limnos
I’ve been having the same issue and now it won’t let me download or update and I cancelled my subscription awhile back, and I’ve already reached out to support and they were not helpful at all
Originally posted at discussions.apple.com/thread/256365730