User level: Level 1 (0 points)I’m updating my M2 air to OS 27
i have the apple logo on screen saying 5 minutes remaining but the mouse cursor has appeared? Has the update gone wrong?
Posted on Sep 26, 2026 3:12 PM
User level: Level 6 (12,236 points)Sep 26, 2026 4:37 PM in response to toddyt1234
The mouse cursor appearing doesn’t mean the update has gone wrong.
I’d leave the Mac connected to power and give it more time. During a macOS update, the progress bar can move very slowly or appear to stop for quite a while, and the “5 minutes remaining” estimate isn’t always accurate. Apple notes that an update can sometimes take much longer than expected.
I wouldn’t force it to shut down unless it stays on the same screen for several hours with no progress.
User level: Level 1 (0 points)Sep 26, 2026 5:55 PM in response to PreCognition
It eventually worked after half an hour.
Originally posted at discussions.apple.com/thread/256365648