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arij258
User level: Level 1 (4 points)

Unrecognisable charges and lack of proper support?

Have anyone encountered my situation and how was the resolution. Apple/bill kept charged me for four months money without my authorisation and I didn’t noticed till recently via bank statement then i went for support team to help they refused to give me any information about these charges and what is for of course these charges doesn’t appear in my account and i have only one Apple account no other associated account and i am careful not to share my payment details with anyone but they still won’t give me any explanation and they told the only thing it is available for me is asking for a refund and I asked them to raise a refund request because the refund request form in the system is linked to the account activities (purchases or subscriptions) which I don’t have so I can’t raise one by my own anyway they claimed they raised a refund request for these charges and they got rejected twice without explanation and they refused to give me any further information about this issue.please if any one has an idea how can I get my money back please reply to me

Posted on Sep 26, 2026 1:23 PM

7 replies

MrHoffman
User level: Level 10 (169,253 points)

Sep 26, 2026 3:42 PM in response to arij258

arij258 wrote:
Seriously!!! Please reply with useful info or stop responding just for a seek of points

Please read this: Billed, but you didn’t buy? - Apple Community


This is probably case 3, payment fraud.


There is nothing you can do to resolve this here, nor can you resolve by discussions with Apple, as you will need to discuss this (dispute this) with your bank, and they then discuss this with Apple.


Apple are correct to dismiss your attempts to dispute this directly with them, too. They have established channels with the payment networks and banks, but not with the rest of us.


See the back of your payment card, or your card statement or other trusted contact information source for details on how you should report potential payment fraud.

MrHoffman
User level: Level 10 (169,253 points)

Sep 26, 2026 4:13 PM in response to arij258

arij258 wrote:
Thanks for the reply. I already discussed with my bank support and they wanted to know any information or contact details of the fraud site or account which I don’t know about it at all as the deductions requests in my payment method comes from Apple/bill So I contacted them who or what causes these requests from Apple/bill


You identify which charges are unrecognized and presumed-fraudulent charges from those charges shown on your payment card statement, and provide that information to your bank.


If these charges are fraudulent and are not some other authorized use of the payment cards, then you do not have, and cannot get any more information than what is on that payment card statement.

Katana-San
User level: Level 10 (124,115 points)

Sep 26, 2026 3:09 PM in response to arij258

Hello~ Have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…


Billed, but you didn’t buy? - Apple Community


~Katana-San~

WheelieNick
User level: Level 9 (74,110 points)

Sep 26, 2026 1:30 PM in response to arij258

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in to your Apple Account.
  3. If Family Sharing is enabled, you can see your family members’ purchases. Select the Apple Account menu and choose a family member.
  4. To see the full receipt, including tax, tap or click the purchase date. Multiple purchases, including subscriptions, might be grouped onto one charge.

You can also view your Purchase History on your device


If you checked reportaproblem.apple.com and you're still not sure why you were charged, contact Apple Support.


arij258 Author
User level: Level 1 (4 points)

Sep 26, 2026 3:49 PM in response to MrHoffman

Thanks for the reply. I already discussed with my bank support and they wanted to know any information or contact details of the fraud site or account which I don’t know about it at all as the deductions requests in my payment method comes from Apple/bill So I contacted them who or what causes these requests from Apple/bill

Katana-San
User level: Level 10 (124,115 points)

Sep 26, 2026 4:14 PM in response to arij258

arij258 wrote:
Seriously!!! Please reply with useful info or stop responding just for a seek of points

Hello~ Let’s be kind please? See below…


Community etiquette guidelines - Apple Support


~Katana-San~

arij258 Author
User level: Level 1 (4 points)

Sep 26, 2026 3:30 PM in response to WheelieNick

Seriously!!! Please reply with useful info or stop responding just for a seek of points

Originally posted at discussions.apple.com/thread/256365603