User level: Level 1 (4 points)hi dear
i foegot answer of security question and also i couldnot reach to the rescue e-mail that verified.
so i want to change rescue email but i forgot security question.
pleas help me what shoud i do.
Posted on Sep 26, 2026 12:38 PM
User level: Level 10 (462,771 points)Sep 26, 2026 8:56 PM in response to Bae146
Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have no option but to change to the newer security method, if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.
If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005
Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.
If Apple cannot, or will not, help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained. In that case, if you were using the Find My service, the Activation Lock support request support article at: - https://al-support.apple.com/#/additional-support may at least let you regain use of your equipment. If not, you will also have to say goodbye to the device as well.
Good luck!
*More about identity verification problems here —> Cannot Reset Security Questions - Apple Community
User level: Level 10 (169,253 points)Sep 26, 2026 12:44 PM in response to Bae146
Ask Apple Support directly: Contact Apple Support - Apple Support
As with some other reports around, it’s also all too common for accounts with no two-factor authentication and re-used passwords to be compromised and taken over, too. It’s trivial to do this take-over.
User level: Level 10 (105,996 points)Sep 26, 2026 12:46 PM in response to Bae146
Do you know your Password? If not I suspect you are out of luck. Security Questions have long ago been replaced with Two Factor Authentication where they are not used at all.
There is an old archived Support Article about changing your security questions, but not sure if it is still usable, it does require you know your Password.
If you forgot the answers to your Apple ID security questions - Apple Support
Beyond that, if there is any chance you would have to gain access to that account again, it would be something only Apple could do, and honestly I don't know if that is even possible.
Contact Apple Support - Apple Support
Originally posted at discussions.apple.com/thread/256365560