User level: Level 1 (4 points)iPhone 17 pro max camera issue. The front facing camera won’t take photos or videos. The rear facing will but takes a minute. The camera works via insta, snapchat etc but not on its own. I have tried closing the app, restarting the iPhone and also resetting settings please help
Posted on Sep 26, 2026 12:01 PM
User level: Level 9 (64,078 points)Sep 27, 2026 5:55 AM in response to Paddyduffy
If you have reset all settings to default, that’s the extent of troubleshooting a consumer can do. Sorry. You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 1 (4 points)Sep 26, 2026 12:16 PM in response to Paddyduffy
Also slow at times but it will just not take the photo or video
Originally posted at discussions.apple.com/thread/256365554