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help getting rid of old password on my iPhone and getting my computer account to match my phone as it has a different account.

I can't log into my apps on my phone because my phone has an old email address and I have no idea what the password is. I want to upgrade my iCloud but when I try to open my apps, it brings up the old email address and wants me to put in a password. I have tried everything I could think of, so I requested to get my password reset but it never was reset. I have gone to settings but my phone is an older model so I can't find a way to update my email on my phone or how to delete it. I do have an account on my computer with a different email that I set up a while back but I don't know who originally set the old one up. Could have been my daughter or a foster child I had.

1 reply

Hi there


Please try this


  1. Find the app that keeps triggering the password prompt.
  2. Delete the app from your iPhone.
  3. Go to your App Store and make sure you are signed in with your current/new account.
  4. Re-download the app from the App Store. It will now be tied to your current email.