Level 1 (4 points)

Restore your iPhone screen popped up after incorrectly connecting the iPhone into a meta quest vr headset

Restore your iPhone screen popped up after incorrectly connecting the iPhone into a meta quest vr headset. Trying to get the phone off this screen and back to normal operation. Which of the 4 options should I choose? Recovery assistant, diagnostics mode, erase all content and settings, or recovery mode? Obviously I don’t want to lose anything that the iPhone had on it before this screen popped up? Hoping someone can help direct me on what to do. Thank you.

Posted on Sep 26, 2026 8:54 AM

4 replies

lobsterghost1

Level 10 (233,174 points)

Sep 26, 2026 8:56 AM in response to Lovett99

You won't lose data if you've been regularly backing up your iPhone as once restored, you can bring back your data. But if you haven't been backing up your iPhone, you WILL lose your data. Backups MUST happen before something goes wrong.

See this for help --> If the Restore screen appears on your iPhone, iPad, or iPod touch - Apple Support

lobsterghost1

Level 10 (233,174 points)

Sep 26, 2026 9:39 AM in response to Lovett99

If your iPhone is showing the restore screen, which shows a graphic of a cable leading to a computer, the link I provided is what you're being asked to do.

If your phone displayed this screen, then yes, try Recovery Assistant:

Lovett99 Author

Level 1 (4 points)

Sep 26, 2026 9:18 AM in response to lobsterghost1

Thank you for this article. It recommends that I connect to a computer and restore from there. My initial thought was that since the iPhone didn’t have an issue before this, I would try the recovery assistant option but was hesitant to just go with my gut. Do you think that the recovery assistant option would be ok to try, or should I proceed with what the article you sent instructs me to do.

Lovett99 Author

Level 1 (4 points)

Sep 26, 2026 9:50 AM in response to lobsterghost1

That worked. Thank you.

Originally posted at discussions.apple.com/thread/256365433