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Issue from order to delivery date change without notification

I ordered iphone 18 pro max on 12th on the time of order it delivery date is 18th sep. Two days back in my order section shows 6th to 13th October. And I contact your customer care they assured you will get your phone on 18th Sep but not received and also as well i contact your customer care specialist they also said that you will get email notificationas soon as possible. But that also not done, again two days back contacted to your specialist they said with in 24 hours call you back, still now almost more than 40 hours gone no one contact me. No use at all. If you dont have enough products just inform to customer properly.

2 replies

You are not speaking to Apple.


This is a user-to-user site. We are all users here.....just like you. We do not have access to any of Apple's sales or delivery systems. Apple is not here. They will not see your post.


Please contact Apple Support directly.


Support



mathavaraja wrote:
I ordered iphone 18 pro max on 12th on the time of order it delivery date is 18th sep. Two days back in my order section shows 6th to 13th October. And I contact your customer care they assured you will get your phone on 18th Sep but not received and also as well i contact your customer care specialist they also said that you will get email notificationas soon as possible. But that also not done, again two days back contacted to your specialist they said with in 24 hours call you back, still now almost more than 40 hours gone no one contact me. No use at all. If you dont have enough products just inform to customer properly.

I'm sorry for your frustration, but you seem to be unaware that you're not addressing anyone from Apple here? This is a user to user only forum, which no one from Apple participates nor reads for user feedback.


We aren't Apple and we have no way to check the status or your order. You'll need to continue speaking with Apple directly. If your order is showing October 6 - 12, that is likely when you will receive your order. And there's nothing anyone here can do to change that.


What country are you in and did you order the phone in the same country you live?