Creation Finance holding credit after expired Apple order

My Apple order expired before Creation Finance was linked due to some sort of online glitch. But pending finance is still showing in Creation Finance app and the amount has been subtracted from my available credit. I’ve spoken to Creation twice who have told me they are waiting on Apple to notify them that the order is void. It’s been a week and I’m not sure what to do. I don’t want to try ordering again until the credit has been restored and the pending order has been removed.