I am writing to raise a serious complaint regarding my iPhone 13, in which the battery has become swollen, causing the display/body of the device to bulge.
This is a serious safety concern and is not a normal condition that should occur during the ordinary use of an iPhone. I have therefore stopped using the device and request Apple to treat this matter as a battery safety-related issue.
I request Apple to kindly arrange an urgent inspection of my iPhone 13 and provide a free replacement of the device or an appropriate free resolution, without charging me for the repair/replacement.
I understand that the standard warranty period may be relevant to service eligibility; however, considering the nature of the issue and the potential safety risk associated with a swollen battery, I request Apple to consider this case as an exception and provide a free replacement as a goodwill/safety resolution.
Device Details:
- Model: iPhone 13
- Serial Number: [QD***WDC]
- Contact Number: [***]
[Edited by Moderator]
