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Sujankitsr0
User level: Level 1 (4 points)

iCloud photo recovery issue

​"Hello,I am experiencing an issue with photo and video recovery. Out of about fifty photos and videos, only two were recovered, and the rest are missing. I have tried all the troubleshooting steps and procedures, but I am still unable to retrieve them. I previously had an iPhone 6s. Unfortunately, it was stolen, and none of my photos or videos were restored/transferred to my current iPhone 7 Plus. My previous photos and videos are extremely important to me. If possible, could you please help me recover them through this Apple ID? Thank you."

Posted on Sep 25, 2026 11:14 PM

2 replies

Servant of Cats
User level: Level 9 (55,707 points)

Sep 26, 2026 7:56 PM in response to Sujankitsr0

This is a user-to-user forum. You are not speaking to Apple, and nobody here has access to your Apple Account.


If you were using iCloud Photos on your iPhone 6s, any photos which had a chance to be synchronized to iCloud would be in iCloud. You could see them by logging into https://www.icloud.com/ and synchronize them onto your iPhone 7 Plus by enabling iCloud Photos on it (for the same Apple Account).


If you were not using iCloud Photos on your iPhone 6s, but were making iCloud backups that included photos, it might be possible to recover those photos by restoring a backup. However, Apple doesn't provide a way to see what's in a backup, or to selectively restore parts of one. You'd have to wipe your iPhone 7 Plus and restore the backup (losing all data created/edited since the backup), with no guarantee of getting any photos back.


Note that if you deleted any photos or videos, then (a) left them in the Recently Deleted album for 30+ days, or (b) deleted them from there, they would have become permanently deleted – which means you don't get them back.

Servant of Cats
User level: Level 9 (55,707 points)

Sep 26, 2026 8:10 PM in response to Sujankitsr0

At the moment, the Forum software is generating messages as if the iCloud site is not managed by Apple.


If it makes you feel more secure, you may want to visit iCloud+ - Apple (whose connection security details Safari is willing to display). Then scroll down until you see the Visit iCloud.com link and click on it.

Originally posted at discussions.apple.com/thread/256365239