New MacBook requires name and password after changing passcode

“New MacBook requires name and password after changing passcode: My New Macbook purchased from a Seller requires my name and the password i changed from the original passcode 1234 on the macbook.“

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Return this or have the Seller Set this Up Properly:

This was not set up properly by the seller —it was never disassociated from their Apple Account. This is the site the seller should have used prior to selling it to you —the seller should have known better: What to do Before you Sell, Give Away, Trade in, or Recycle your Mac - Apple Support. If they don’t sing out of it, then you will NEVER be able to assign this to your Apple Account.

nicque224 wrote:

What if the seller confirmed all information was removed and all you have to do is either enter passcode or check settings are verifiable.

It means the seller did not properly prepare the computer for sale. @TheLittles provided a link to an Apple article for what the previous owner should have done prior to selling the computer. And I think everyone buying a used device should erase the device themselves to ensure no hidden surprises appear when doing so.

Keep in mind the seller could be dealing in stolen goods and is unable to properly prepare the computer for sale. Or maybe some other previous owner is still able to manage this computer which also is not good news for you. Return the computer for a full refund as suggested by @TheLittles.

Re: “… What if the seller confirmed all information was removed and all you have to do is … enter passcode …”

Then the seller either simply doesn’t understand the “Wiping” procedure sufficiently to perform it; or they possibly have non-benign intentions.

If the device is properly prepared there is NO password. (FYI passcodes don’t apply to Macs)

Chattanoogan wrote:

(FYI passcodes don’t apply to Macs)

FYI, I think they can require a passcode if the computer is restricted by the AppleID/iCloud or FindMy. I am fairly certain I have seen a passcode screen appear on a laptop....probably associated with the Activation Lock screen.

Seems this article does mention a device passcode although the wording is a bit vague as they mention "device", but everything else there mentions macOS so who really knows.

Activation Lock for Mac - Apple Support

No matter what, the OP has a computer which will only cause them trouble even if they get past one hurdle

HWTech wrote:

Chattanoogan wrote:

(FYI passcodes don’t apply to Macs)

FYI, I think they can require a passcode if the computer is restricted by the AppleID/iCloud or FindMy. I am fairly certain I have seen a passcode screen appear on a laptop....probably associated with the Activation Lock screen.

A Mac marked as lost will show a passcode prompt, yes.

Other passwords that can show up early on include a firmware password, and a FileVault password.

As for this Mac, i’d expect it to be reset, and the first startup using the “hello” setup, and the rest of the welcome-to-Mac chatter.

If I’m starting with an existing install, the Mac needs to be reset, as approximately everything will be tied to the previous owner.

nicque224 wrote:

What if the seller confirmed all information was removed and all you have to do is either enter passcode or check settings are verifiable.

The seller lied.

Re: “… A Mac marked as lost will show a passcode prompt … “

I knew a user-defined “locking” code was applied when marking a Mac as lost …

… didn’t realize that the “lost” Mac actually referred to it as “Passcode” when prompting for entry.

One learns something new every day.

Thanks. 👋

“What if the seller confirmed all information was removed and all you have to do is either enter passcode or check settings are verifiable.”

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If False:

They might not have knowingly lied —they just may not have known what they were doing (IOW: They’re not tech-savvy enough, to put it mildly, and word it in good contempt). Write a review, if you feel it is necessary. It will help others out there to be wary of making a sale from them.

What if the seller confirmed all information was removed and all you have to do is either enter passcode or check settings are verifiable.

From the docs: “Intel-based Mac: Enter the numeric passcode on the device to unlock it (the one you set up when you marked your Mac as lost).”