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Amazon Prime TV app on Apple TV won't sign in after password change

After logging all devices out of Amazon and changing the password, I can no longer login to Amazon Prime TV app on my Samsung televison using AppleTV box. When I open Amazon PrimeTV app, it makes me sign in and gives me a code to put in or the option to scan QR Code. I have tried both and each one says it’s successful, however, that 2 ways to sign in window never closes to let me in the app.


I have unplugged Apple TV for 60 seconds, I have deleted and reinstalled the Prime TV app and tried again, but same problem. I’m reading maybe it’s a handshake problem but I have yet to find a solution. I just want to login to PrimeTv and get past login screen. I can login on my ipad and watch it, it’s the Apple TV app causing issues. When I view my connected devices, it only shows my phone but my ipad, another tv and another phone are using Prime TV so that doesn’t make sense. Only one Amazon account. It was working fine until I changed Amazon password and removed any connected devices last night. Anyone find a solution??

1 reply

Contact Amazon for issues with their service and application.