Level 1 (12 points)

Cannot access already paid TV stream app paid through Apple

I have a paid subscription to Paramount + streaming service that i paid through Apple. It is shown on my “Subscriptions” under my name section in settings on my Apple devices. It is Paid through Feb 19, 2027. Tonight I cannot log-in to Paramought + App on my Apple TV 4K 4th Gen. I tried resetting the App and entering my credentials but that did not work. I tried reconnecting and it said my provider (Apple) does not provide this connection, ie, the subscription and I should contact them (Apple). I’ve searched the Paramount + support extensively without success and they don’t provide other support.

==> what do I do to regain access to my Paramount+ account? I cannot access it through the web or the Paramount + App.

Posted on Sep 25, 2026 8:46 PM

3 replies

vazandrew

Level 8 (41,662 points)

Sep 26, 2026 10:51 AM in response to terry78

If you subscribed through the Apple TV app then it will not automatically give access to the Paramount app nor website. You need to link it with your Paramount account before that can occur.

https://support.paramountplus.com/s/article/PI-How-do-I-sign-into-Paramount-with-my-Apple-TV-Channel-subscription?language=en_US

However, if you signed up directly through Paramount and are having issues logging in then you need to contact them.

vazandrew

Level 8 (41,662 points)

Sep 26, 2026 4:51 PM in response to terry78

Then you will need to contact Apple support.

terry78 Author

Level 1 (12 points)

Sep 26, 2026 3:06 PM in response to vazandrew

I signed up through Apple and paid through Apple. When I follow the prompts and try to connect/link to Apple I get the following message:

”Sorry your provider subscription package doesn’t include access to Paramount+. Please contact your provider for more information.“

Then there is only a close button.

Please note that everything has worked for months until last night.

Originally posted at discussions.apple.com/thread/256365201