User level: Level 1 (4 points)I recently update my iPad to iPad is 27. It worked great after day and then it turned black, it won’t turn. Keep in mind I have not had any incident that would have led to my device getting damage.
i contacted Apple and their solution is to pay $1294 to get my iPad mailed to them so they can fix it. I expressed my frustration and concern and was hung up on.
Posted on Sep 25, 2026 3:54 PM
User level: Level 10 (334,506 points)Sep 27, 2026 4:06 AM in response to Wasteofmoney2
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least and hour - or preferably overnight. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or, if your iPad isn’t working correctly after you restart it, see the iPad Support website.
These support pages should help with troubleshooting general battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.
Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad:
User level: Level 10 (105,996 points)Sep 25, 2026 3:58 PM in response to Wasteofmoney2
Devices can fail at any time, even without dropping it, and why you have the option to purchase AppleCare+ shortly after purchasing a device. There are 2 camps when it comes to AppleCare:
User level: Level 10 (122,944 points)Sep 25, 2026 4:06 PM in response to Wasteofmoney2
Well what you want us to do since Apple is not here.
FYI, this is a user to user forum.
I also have updated to iPadOS 27 and it's running fine.
Note: If it's the iPadOS update that cause the issue then there would be millions complaining
and this forum will be full of posts.
User level: Level 2 (338 points)Sep 26, 2026 5:33 AM in response to Wasteofmoney2
Maybe your iPad is not able to cooperate with the high configurations of the heavy software iPadOS 27.
Originally posted at discussions.apple.com/thread/256365101