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zhigang226
User level: Level 1 (12 points)

Unable to add Apple Account balance to Wallet on iOS 27 – “Your Apple Account balance cannot currently be added to Wallet” US Apple Account

•  Balance is available and works normally in App Store


•  Running iOS 27


•  The “Apple Account” option appears in Wallet when I tap the + button


•  When I try to add it, I get the error:


“Cannot Add Card – Your Apple Account balance cannot currently be added to Wallet.”

What I’ve already tried:


•  Changed Apple Account password


•  Confirmed device region matches the account (United States)


•  Signed out and back into Apple Account


•  Restarted the device multiple times


•  Contacted Apple Support (including higher-tier support)


•  No “Request a Review” button appears on the error screen


Nothing has worked so far.


Has anyone on iOS 27 found a solution, or is this a known issue after the update?


Thanks!


Posted on Sep 25, 2026 3:28 PM

3 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Sep 25, 2026 3:43 PM in response to zhigang226

Do you have a VPN installed? If so remove to test, not just turning it off because that does not always work.

As for an iOS 27 issue, I have my Apple Account in the Wallet on iOS 27.


DINYUCD
User level: Level 1 (9 points)

Sep 28, 2026 9:58 PM in response to zhigang226

Same exact problem. The Apple account card is still in the wallet in the old phone (running iOS 27) and I cannot add it to the new phone. I can add every other card to the new phone. Apple account card failed to be added during migration to the new phone with iCloud restoration. I get the same error trying to manually add the Apple account card. No VPN is running.


New phone had iOS 27 and now iOS 27.0.1 and still same issue.


Three hours with Apple Support and speaking to 10 different support people including one who promised to take ownership of the issue and call me back today (spoke to him last Thursday) ... no call back and still have this issue. No one in Apple support has any clue as to where this problem should be escalated to.


It seems that if you have the Apple account card already in the wallet and update to iOS 27 it's fine. Going to a new phone with iOS 27 it is not able to be added.



DINYUCD
User level: Level 1 (9 points)

Sep 29, 2026 6:18 AM in response to DINYUCD

I was able to add my Apple Account card to the wallet this morning. Either 27.0.1 needed more time on the phone overnight or additional fixes were done by Apple on their end. Either way, it's back in the wallet and the pending item that was listed for two weeks in my account was cleared out. At the moment, all good.

Originally posted at discussions.apple.com/thread/256365079