I started wearing a mask as advised by my doctor. I cannot set up mask + glasses. When I try, I get to the step where it asks me to put on my glasses. When I do, it tells me there is something near my eyes, and won't do anything until I take my glasses off. Then it tells me to put my glasses on, and to make sure they are transparent. And the process repeats.
A support agent said that if my glasses distort my eyes, that it won't work. I have really thick lenses due to a rare eye condition, and they *do* distort the appearance of my eyes.
Until I have a resolution, I have to enter my code or remove my mask for anything secured, like passwords and apps. This is unacceptable. I hate the idea of switching my phone, but that may be what has to happen.
