Level 1 (4 points)

Troubleshooting iCloud Custom email domain activation for my mail

DNS / need help with my domain ***

I have already completed all the required DNS settings for Apple iCloud Custom Email Domain. The DNS information in Simply.com matches the information requested by Apple, and everything appears to be correct.

However, the domain still cannot complete the final activation in iCloud. It has now been about 3 days.

Has anyone experienced this issue before?

Could there be an incorrect, missing, or conflicting TXT, MX, or CNAME record that is preventing Apple from verifying the domain?

Any advice on what I should check or change would be appreciated.

[Edited by Moderator]

Original Title: DNS

Posted on Sep 25, 2026 2:15 PM

2 replies

AliAlhusainy Author

Level 1 (4 points)

Sep 25, 2026 2:43 PM in response to AliAlhusainy

would like to add one more detail.

The DNS records have already been added in Simply.com, and they appear to match Apple’s iCloud Custom Email Domain instructions.

The problem is that the final verification/activation still does not complete.

Could someone please advise what I should check next, and whether this is more likely to be a DNS propagation issue or a specific record configuration issue?

AliAlhusainy Author

Level 1 (4 points)

Sep 25, 2026 2:59 PM in response to AliAlhusainy

would like to add one more detail.

The DNS records have already been added in Simply.com, and they appear to match Apple’s iCloud Custom Email Domain instructions.

The problem is that the final verification/activation still does not complete.

Could someone please advise what I should check next, and whether this is more likely to be a DNS propagation issue or a specific record configuration issue?

Originally posted at discussions.apple.com/thread/256365056