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Family Setup is completely broken – unable to add child account, stuck in endless verification loop

Family Setup is completely broken. I'm trying to set up a new Macbook Neo with a new account for my daughter. She's 10 years old so I've gone through family setup and tried to create a child account for her.


Every time I get to the age verification step, enter the details for the relevant payment method, and click Done it just goes back to the dialog where I add her basic details (name, DOB) and when I try to create her account it just pops up the verification again. This happens in an endless loop.


I've tried with Paypal (my default payment method), my debit card, and by manually adding my debit card (I do not have a credit card). None of these work. When I manually add the card I get an error saying the card could not be used to verify my age. No indication of why, but it's the only card I have so I don't have any other options to try.


I've also tried this across 3 different devices: the new Macbook Neo, my Macbook Pro (M3 Max), and my iPhone 15 Pro Max. When I try on the iPhone family setup won't even load.


What is going on? I need to be able to set up an account for my daughter with parental controls enabled so I can't simply set up a local account for her and skip this step as these controls are only available by setting up

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