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FeralFeline
User level: Level 1 (14 points)

iMac trade-in kit missing foam insert

Trade-in kit for iMac: I received the trade-in kit to return my 27" iMac. The online instructions for packing the iMac refer to a foam insert, which is missing from the kit I received. Should I return the iMac without the foam insert? How to prepare your iMac for Apple Trade In - Apple Support


Posted on Sep 25, 2026 12:49 PM

2 replies

kaz-k
User level: Level 9 (53,902 points)

Sep 25, 2026 1:44 PM in response to FeralFeline

Hi,

If your iMac is rattling inside the return box, make stuffing with newspapers or cardboards to be seat in return box.

John Galt
User level: Level 10 (162,806 points)

Sep 25, 2026 3:29 PM in response to FeralFeline

No and if you return the Mac with improper packaging, and it gets damaged in shipment, then its trade-in value will be significantly reduced.

Originally posted at discussions.apple.com/thread/256365004