Dear Apple Support Team,
I am writing to officially report a critical hardware safety hazard regarding my iPhone 13 (Purchased in 2022).
The battery has severely swollen and expanded, completely breaking the adhesive seal and forcing the display panel to split away from the aluminum frame. As advised by safety guidelines, the phone has been completely powered off for the last 3 days to prevent further expansion or a potential fire hazard.
I visited the Apple Authorized Service Provider (Tresor/Imagine) in Sardarpura, Jodhpur. The center does not have the replacement battery in stock and has ordered the part, which will take 4–5 days to arrive. Because they did not want to hold the device in their inventory, they handed this physically compromised, volatile device back to me to store in my home, which I feel is a severe safety risk.
Furthermore, the service center is classifying this as a standard out-of-warranty replacement and quoting a fee of ₹7,000. Because physical battery expansion and chassis deformation constitute a dangerous manufacturing safety defect rather than routine wear-and-tear degradation, I am requesting an immediate review by a Senior Advisor.
I request a Customer Satisfaction (CS) Code or a Goodwill Safety Waiver to have this hazardous component replaced free of cost.
Device Details:
- Model: iPhone 13
- Serial Number / IMEI: [ IMEI / Serial Number: ***]
- Current Physical State: Screen completely detached on the left side due to expansion I look forward to your urgent response and a safe resolution.
- Sincerely,
- Prafful ***
- 7***62
[Edited by Moderator]
