Hi everyone,
I am looking for advice on getting a replacement for a right AirPod that suffered accidental damage in India. The device was gifted to me by a friend who bought it in the U.S., and while it has an active AppleCare+ plan valid until 12 March 2027 (with a valid agreement number), my friend no longer has the original invoice.
The local Apple Authorized Service Provider in India is refusing to honor the coverage without a physical bill, and to make matters worse, the official Apple website is blocking me with the error: "Update purchase date: This device is missing a purchase date. Enter the purchase date from your receipt to continue."
Since AppleCare+ is paid for and tied to my serial number, has anyone successfully had Apple Telephone Support manually update this "missing purchase date" on their backend without a receipt, or bypass the local store's strict invoice requirement?
