User level: Level 1 (4 points)I have opened an apple id perfectly but it is not working... Specially to download apps it always seems "cannot connect, retry"
What is the exact problem happening?
Posted on Sep 25, 2026 5:19 AM
User level: Level 7 (22,975 points)Sep 25, 2026 6:12 AM in response to ananya78
It sounds like your Apple device may be having trouble connecting to WiFi.
Answers to these questions will help us try to determine the solution to your problem.
This might help. Copied from the link below which provides more information.
If other devices can access the internet
Check your VPN and third-party security software on your device.
If no other devices can access the internet
Turn off your Wi-Fi router, then turn it on again to reset it.
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
Originally posted at discussions.apple.com/thread/256364732