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International Warranty on Iphone 17 Pro

I have purchased iPhone 17 Pro 512 GB from Canada and using it in India. Now the question is i have purchased the Apple Care+ Theft and Loss in India. Will it be applicable for all damages and theft as per the policy or are there any exceptions as it is outside of India.

8 replies

AppleCare+ generally provides worldwide service coverage, but international support is subject to certain conditions and limitations. The availability of repair options, replacement parts, and service turnaround times can vary from one country or region to another.


For complete details, please refer to the AppleCare+ Terms and Conditions.


The following excerpt from the AppleCare+ agreement is particularly important:


“Service will be limited to the options available in the country where you request service. Service options, parts availability, and response times may vary. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service in a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and be responsible for all customs duties, VAT or GST, and other associated taxes and charges. For international service, Apple may repair or replace products and parts with comparable products and parts that comply with local standards.”


In practical terms, this means that while AppleCare+ support is often available outside the country of purchase, the exact service experience may differ depending on local regulations, parts availability, and the type of Apple product involved. In some cases, you may need to pay shipping costs, import duties, taxes, or have your device serviced in a different country where support for that model is available. Additionally, replacement devices or components provided during international service may be equivalent local versions that meet the standards and regulatory requirements of the country where the service is performed.




sreeni_gundlapalli wrote:
I have purchased iPhone 17 Pro 512 GB from Canada and using it in India. Now the question is i have purchased the Apple Care+ Theft and Loss in India. Will it be applicable for all damages and theft as per the policy or are there any exceptions as it is outside of India.

This is Apple's Legal document for AppleCare+ Plans. Please see section 4, which clearly states the warranty may be limited to the country of purchase, which for you would be Canada --> Legal - AppleCare+ - Apple


sreeni_gundlapalli wrote:
In case of any damage / issue, can we send it to Canada for repair ? I mean in case if anyone travelling in this situation.

Please contact Apple for an official definitive answer about warranty issues. They do not participate in these user-to-user forums. We, end users like you, can only offer help based on our experiences and what Apple have published.


Based on many sad posts here, I consider it a bad idea to buy an iPhone or iPad outside your country of residence.

sreeni_gundlapalli wrote:
In case of any damage / issue, can we send it to Canada for repair ? I mean in case if anyone travelling in this situation.

You can't ship it yourself to Apple Canada. Apple doesn't accept international shipment. But if you know someone in Canada, you could ship the phone to them and they could take it to Apple for you.


This is a classic example of why it's NEVER a good idea to purchase your phone outside the country you live and will use it.


If you ever need to use the warranty, you'd be better off asking Apple India for precise guidance.

In case of any damage / issue, can we send it to Canada for repair ? I mean in case if anyone travelling in this situation.

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