Apple ID balance

Thank you for reaching out. 🤗

There are many parameters that need to be taken before changing regions because currency valuation is not the same across various regions.

If you are changing regions:

• Spend any balance remaining on your Apple Account. If you’re not sure whether or not you have a balance, check your Apple Account balance.
• Cancel any subscriptions that block a country or region change and wait until the end of the subscription period. 
• Wait for any memberships, pre-orders, movie rentals or Season Passes to complete and wait for any pending store credit refunds to process. You can cancel a pre-order.
• You may be required to enter a valid payment method for your new country or region. See what payment methods you can use.
• Redownload your apps, music, movies, TV shows and books on any devices that you might use to play or read them in the future. Some types of content might not be available in your new country or region. Learn what types of content and services are available in your new country or region.
• After you update your Apple Account billing address and payment method, you can upgrade your iCloud+ plan using the pricing in your new country or region.
• If you need to empty your balance, Contact Apple Support to request a reset of your account balance to zero.

For full details, learn how to → Change Regions for step-by-step instructions.

Good luck! 👋🏼😉

Smiliñ 😎 Brian

Sorry, but this is a user to user community, and we can not access your personal data.

But, you can give the official Apple Support a call and ask them to do this. You can select the phone number for your region from the drop down menu on this Apple Support page:

Contact Apple Support - Apple Support

You could also spend the remaining balance to buy an app or content from Apple, which costs slightly more than the remaining Apple Account balance, so that your secondary payment method will be used to charge you for the rest of the payment.

I would also recommend to have a look at this related article, to make sure you have completed all other necessary steps:

Change your Apple Account country or region - Apple Support

Hello ~ We are your fellow forum members and not Apple and have no access to your account. We can however point you in the right direction. If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Do you have a credit or unpaid balance?

If you have a credit that is only a few cents you’ll need to resolve the situation by contacting Apple Support. After verification the support team can clear the remaining credit for you if it is below a certain amount, too small to spend on an item.

If you’re seeing an unpaid balance/“Amount You Owe,” Pay it with a credit or debit card. If you’re unable to use a credit or debit card Apple does allow you to redeem an Apple Gift Card or App Store Card and use the credit to pay the balance owed.

The process Apple gives to pay a balance with a gift card is below.

1. Purchase and redeem an Apple Gift Card or App Store Card.
2. The redemption adds the funds to the person’s Apple Account balance.
3. Go to Settings → [name] → Media & Purchases → View Account → Purchase History.
4. Find the order marked “Amount You Owe.”
5. Select Pay with Apple Account Credit.