Level 1 (4 points)

Photos in Journal app not transferring to new iPhone

I’ve just upgraded from on iPhone 14 to an iPhone 17 Pro. Most of my info synced from my old phone to my new one with no problems, however my journal didn’t. I realised I had it switched off from iCloud syncing on my old phone, so I changed the setting and backed it both phones again and my journal entries have now appeared on my new phone, but all the photos attached to the entries haven’t. Does anybody know why, and how I can get them to transfer over? Really don’t want to lose them all! Thanks 😊

Posted on Sep 24, 2026 10:44 PM

2 replies

poonam_kumawat

Level 4 (1,080 points)

Sep 24, 2026 10:57 PM in response to The_Golden_Wonder

Hello,

Don’t erase or reset your old iPhone yet! Since the Journal entries have synced, the photos may just not have finished uploading to iCloud.

On the old iPhone, check Settings → [your name] → iCloud → See All → Journal and make sure it’s enabled. Keep it on Wi-Fi and power for a while, then check the new iPhone again.

You can also go to Settings → Apps → Journal → Export All Journal Entries to create a backup that includes photos and other attachments.

More info from Apple: Apple Support – Journal,Protect your Journal

Regards

Poonam

The_Golden_Wonder Author

Level 1 (4 points)

Sep 24, 2026 11:38 PM in response to poonam_kumawat

Thank you so much, I’ll give it a try 😊

Originally posted at discussions.apple.com/thread/256364592