Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

iCloud won’t log out and it keeps asking for password

i really need help guys I’ve not being able to sign out my iCloud from my phone for the past 1 year and it keeps asking me to enter my password every now and then. This are the list of errors I’ve encountered


  1. verification failed couldn’t connect to apple servers
  2. account locked(although I’ve unlocked it several times) it still gives me same error
  3. the device list is also empty (it has being loading since forever)
  4. cant find any device in findmyphone web

[Edited by Moderator]

3 replies

Did you try to reset your Apple Account password on the web?


...

You can also regain access to your account by resetting your password on the web. When possible, the web browser redirects you to a trusted device instead.

The reset process on the web might take a little longer. If you’ll have access to one of your trusted devices soon, it might be faster and easier to reset your password at that time.

Reset your password at iforgot.apple.com

...

copied from: If you forgot your Apple Account password - Apple Support


If this does not work, you will have to use the Account Recovery process:

How to use account recovery when you can’t reset your Apple Account password - Apple Support




Did you start the Account Recovery already?

If yes, and you still can't log into your Apple Account on the iPhone, you will have to contact the official Appel Support about that and ask them to look into your personal data and settings.

You can choose the phone number for your region form the drop down menu on this Apple Support page:

Contact Apple Support - Apple Support

Yes I’ve tried resetting it in the web and it still keeps telling me to unlock after