How to unlock iPhone 11 with passcode and Face ID when the Apple ID is forgotten?

Sisi88 · 2026-09-24T20:09:00+00:00

i phone 11 the phone is locked I forgot the phone id but i have the passcode and my Face ID on it and another acc registered on App Store i need to open the phone [Re-Titled by Moderator] Original Title: iPhone 11

1 reply

Mac Jim ID

Level 10 (105,996 points)

Sep 24, 2026 8:17 PM in response to Sisi88

Do you mean you are seeing the Activation Lock where it says Locked to Owner? If that is what you see, then you have 2 possible options:

Provide the Apple Account email and Password for the one signed into the phone. The Passcode or Face ID won't help. If you forgot the Apple Account email address used for the phone, Apple won't provide it to you but they do provide some tips to help you find it.

If you forgot your Apple Account primary email address or phone number - Apple Support

Provide the original purchase receipt from Apple or Authorized Apple Seller. Apple does not get involved in third party sales, so from one any other source will likely not be accepted.

https://al-support.apple.com/#/al/agreement

If you are seeing a message that your Apple Account has been locked, usually because the Password has been entered incorrectly too many times, then review the Support Article here:

If your Apple Account is locked, not active, or disabled - Apple Support