Level 1 (4 points)

Zeroing Apple ID balance to change account region

Hello! I am from Russia. I plan to change my account region and would like to have the balance on my Apple ID account reduced to zero. iPhone 14 pro, iOS 18.6

Posted on Sep 24, 2026 7:11 PM

4 replies

Katana-San

Level 10 (124,115 points)

Sep 25, 2026 8:00 AM in response to Vika_18

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Smilin-Brian

Level 10 (97,882 points)

Sep 25, 2026 2:36 AM in response to Vika_18

Welcome and thank you for reaching out. 🤗

Purchase something from the App Store at a cost greater than your balance. This is the quickest option.
If you are unable to spend the remaining balance, then contact Apple Support to request a reset of your account balance to zero.
If you need to change your region, then click ▶︎ Change Region for step-by-step instructions.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Niel

Level 10 (756,437 points)

Sep 24, 2026 7:16 PM in response to Vika_18

Click here and ask the iTunes Store staff to zero your balance.

The people on these boards are mostly other customers, don't have inside access to Apple's servers, and can't remove it.

(265046)

Niel

Level 10 (756,437 points)

Sep 25, 2026 7:16 AM in response to Vika_18

No payment methods are valid in Russia. Therefore, it isn't possible to buy something more expensive than your balance.

(265047)

Originally posted at discussions.apple.com/thread/256364526