User level: Level 1 (4 points)I sent in my iphone 14 to get repaired 10 days ago. I sent it in on a monday and it was recieved by apple on thursday and repaired by saturday and says it will ship soon. However, it has said it will ship soon for 5 days now. I haven't gotten another update. I don't know what to do.
Posted on Sep 24, 2026 6:58 PM
User level: Level 10 (124,115 points)Sep 25, 2026 8:45 AM in response to sdusing22
sdusing22 wrote:
I know but does anyone know why the device wouldnt have shipped yet?
Hello~ No…we don’t. It could be a plethora of things and speculation isn’t allowed here. You can contact Apple…
Contact Apple Support - Apple Support
~Katana-San~
User level: Level 10 (199,348 points)Sep 24, 2026 7:15 PM in response to sdusing22
You have posted to a user-to-user site. We are all users here.....just like you. We don't have access to any of Apple's sales or service systems, so there is not much that we can do to help you.
If you want a guess.....and it is just that....a guess, here is what may have happened.
The repair was expected to be completed by Saturday, but there has been a delay because a part needed to complete the repair is not currently available. Or.....repairs were attempted, but that has not solved the problem yet.
You can sign in to My Support or the Apple Support app with your Apple Account to get information about current or recent repairs.
Is there any additional information when you log on to the My Support site?
User level: Level 10 (199,348 points)Sep 25, 2026 9:06 AM in response to sdusing22
I know but does anyone know why the device wouldnt have shipped yet?
Your first post did not mention a replacement device. Now, you are providing different information.
The usual and likely reason......Apple does not have a replacement device in stock at the present time and they are waiting for more inventory to arrive.
Your next question would likely be......when will Apple have the replacement device in stock.
We don't know. Only Apple might know.
I'm sorry, but as we have already mentioned, we do not have access to any of Apple's sales or service systems. The best we can do is work with the information that you have provided and then guess based on previous experience.
User level: Level 10 (233,174 points)Sep 25, 2026 4:35 AM in response to sdusing22
sdusing22 wrote:
https://discussions.apple.com/content/attachment/425b5269-96bb-48e0-8f53-0675fe7f60ce
This is the only information I have gotten in the past 5 days. I called customer support yesterday and they couldnt give me any new information either.
As already mentioned, this isn't Apple Support, it is a user to user only forum. We can't help you with this. We don't have access to Apple systems to check the status of your repair or possibly know when it will be shipped back to you.
User level: Level 1 (4 points)Sep 25, 2026 4:30 AM in response to Bob Timmons
This is the only information I have gotten in the past 5 days. I called customer support yesterday and they couldnt give me any new information either.
User level: Level 1 (4 points)Sep 25, 2026 8:36 AM in response to lobsterghost1
I know but does anyone know why the device wouldnt have shipped yet?
Originally posted at discussions.apple.com/thread/256364516