Macbook Pro M3 Internal display Blackout-Persistent issue even after full restore
I purchased my MacBook Pro M3 in South Korea. It is the 2023 model released in November 2023.
I am experiencing a serious problem with the built-in display. The internal screen suddenly goes completely black, even though the MacBook itself is still running normally.
The symptoms are as follows:
- The built-in display is completely black.
- The MacBook still powers on normally.
- I can hear the startup sound.
- The keyboard and other functions continue to work.
- When I connect an external monitor, the MacBook works normally and the external display shows everything correctly.
- The problem is therefore mainly with the built-in display.
- At times, the internal screen may temporarily come back, but the blackout problem can return again.
I have already tried extensive troubleshooting.
I restored the MacBook using another Mac and performed a full recovery/restore of the system and firmware. I also reinstalled the operating system. However, even after completely restoring the MacBook, the internal display problem remained.
Because the external monitor continues to work normally even after a full restore, I am concerned that this may not be simply a macOS software issue, but possibly a hardware-related display problem.
I have already reported this issue to Apple Korea. However, the issue has not been resolved. I am currently living overseas and have not yet been able to return to South Korea, which makes it very difficult for me to bring the MacBook back to Korea for further service.
What concerns me most is that I have found multiple reports from other MacBook Pro M3 users describing very similar symptoms: the internal screen suddenly becomes black while the Mac itself continues running and an external monitor still works normally.
If a number of users of the same generation are experiencing a similar internal display failure, I believe Apple should investigate whether there is a common hardware or manufacturing issue affecting these machines.
Should Apple consider a repair program or recall if this turns out to be a recurring problem with this model?
I have been using Apple laptops for many years. Before purchasing this MacBook Pro M3, I used a MacBook Air for approximately 10 years without experiencing a serious display failure like this. Therefore, I did not expect a relatively new MacBook Pro to develop such a major display problem.
I would appreciate it if Apple could investigate this issue more carefully, especially considering the reports from other users with similar symptoms.
My main questions are:
- Are other MacBook Pro M3 owners experiencing the same internal display blackout problem?
- Has Apple identified any known issue involving the internal display, display cable, display controller, or display assembly on the 2023 MacBook Pro M3?
- If multiple users are experiencing the same hardware failure, is Apple considering a repair extension program or other official service action?
- What options are available for customers who purchased their MacBook in South Korea but are currently living overseas?
[Edited by Moderator]
