SIMPLE QUESTION (if you understand the terms):
Does ANYONE know how I can get Apple to disconnect the phone number from my locked apple account?
HISTORY: I used my original apple account for my small business. I signed up at the apple store for the small business help. I was never informed that there is an additional process to confirm said address as a small business address until after I had an issue with my account.
Last July I was trying to clean up my contacts. Many numbers I had were 9 years old or less. I reached out with a simple text asking if they were still interested in my services and to reply yes or no to be removed from my contacts. Shortly before this apple started the "report as spam" option that evidently instead of responding some of the contacts chose. I think there was maybe 20 plus people I reached out to in the span of about an hour and a half before I headed off to work. When I returned home from work a couple hours later my account had been locked. I followed the steps for recovery; but was denied and my account permanently locked. I have lost countless hours trying to keep data, recover accounts signed in through this Apple ID, and find someone to help. I have all but given up. I've lost clients over this. But I tried to make the best of it and move on because no one could help. I was even lied to by a support specialist I finally reached who said she would submit a review request. After 2 weeks I called back and she was no longer available and another support specialist told me it wasn't possible because it's all run by the "system," no humans are involved and apparently no one has the authority to investigate. Like I said I am a small business owner, sole proprietor I don't have the savvy, time, or means to push through this. That's the background.
NOW TO THE CURRENT issue. I of course used a different email not associated with apple for my business. However, my phone number seems to be permanently tied to the old email address. I am being told over and over the only way to disconnect the phone number from the old email is to access the email SMH. WHICH I CANNOT DO. Every attempt ends with the message, "this is a locked account and cannot be used."
The last support agent I spoke with said she put my number on the, "allowed list," meaning that it can be used to create and Apple account. She said if that didn't work to contact support and so the circle of insanity continues.
AGAIN: Does ANYONE know how I can get Apple to disconnect the phone number from my locked apple account?
[Re-Titled by Moderator]
Original Title: Does ANYONE know how I can get Apple to disconnect the phone number from my locked apple account?
