Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

Cannot send pics via text since latest update

I cannot send pics after latest update. Nothing has worked. I’ve tried all suggestions.

3 replies

Hi there


Please try this

Sign Out of Account/ID: Sign out of your Apple ID (iPhone) or Google Account (Android), restart your phone, and sign back in to force a token refresh for messaging services. 

Re-register Phone Number: Turn off iMessage or RCS/Chat features completely, restart your device, and toggle them back on to re-verify your number with the carrier servers

Clear Carrier Services Update: On Android, go to Settings > Apps > Carrier Services, clear its storage/cache, and uninstall any recent updates to that specific app. On iPhone, check Settings > General > About to see if a carrier settings update prompt appears.

Test via Share Sheet: Instead of attaching the photo from inside the messaging app, open your Photos/Gallery app, select the picture, tap Share, and choose your messaging app directly. 


If this is not working, please give feedback to Apple about this issue so that they can look into it. As Apple is not actively participating on this user to user support forums, please do so using this link Product Feedback - Apple


I signed out which fixed it, thanks !

Idiidi wrote:
I cannot send pics after latest update. Nothing has worked. I’ve tried all suggestions.

So your cellular data provider couldn't help you? MMS is their feature.