User level: Level 1 (45 points)I have an Apple Magic Keyboard Model A1843 and I've had it for 5+ years. Suddenly, it won't charge anymore. I tried different lighting cables and different connectors. The last it reported was 1%. I tried switching the on/off switch multiple times to trip the reset and it still won't charge. I tried turning it off and charging. Nothing seems to work.
Is it dead?
What else can I do?
Posted on Sep 24, 2026 6:40 AM
User level: Level 10 (334,506 points)Sep 24, 2026 8:01 AM in response to Al Lemieux
All rechargeable batteries have a finite service life - and will, eventually, fail.
If you are certain that you are charging from a suitable power source - and that the charging cable that you are using is also demonstrated to be able to charge other Apple devices - you would be best advised to visit your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess the keyboard:
User level: Level 1 (45 points)Sep 24, 2026 10:56 AM in response to LotusPilot
Great, thank you!
User level: Level 10 (334,506 points)Sep 24, 2026 11:00 AM in response to Al Lemieux
You're very welcome. Hopefully the Genius Bar will be able to help.
Originally posted at discussions.apple.com/thread/256364141