User level: Level 1 (9 points)I have an iphone 14 Pro and after updating to iOS 27, the assistive touch no longer works to confirm purchases. Is anyone else having this issue and is there a fix planned?
Posted on Sep 23, 2026 1:16 PM
User level: Level 9 (74,110 points)Sep 23, 2026 2:29 PM in response to h2ok9
Hi there
Please try this
Toggles: Go to Settings > Accessibility > Touch > AssistiveTouch, turn it off, wait a few seconds, and turn it back on.
Force Restart: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button until you see the Apple logo.
Check for Updates: Go to Settings > General > Software Update to see if a newer iOS 27 point release is available to patch the bug.
Reset Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings if the glitch persists. This will not erase your personal data or photos.
User level: Level 1 (38 points)Oct 20, 2026 7:21 PM in response to h2ok9
TOP 4
Check the following:
1)Toggle AssistiveTouch Off and On: Go to Settings > Accessibility > Touch > AssistiveTouch, toggle the feature off, wait a few seconds, and turn it back on to reset its process.
2)Reconfigure Confirmation Action: Open Settings > Accessibility > Touch > AssistiveTouch, tap on Custom Actions or check your assigned shortcuts to ensure the gesture for confirming payments or purchases is correctly mapped.
3)Check Side Button / Face ID Settings: Navigate to Settings > Face ID & Passcode, verify that Use Face ID for: Apple Wallet and Apple Pay or iTunes & App Store are properly enabled, as system updates sometimes reset biometric confirmation preferences.
4)Perform a Forced Restart: Press and quickly release Volume Up, press and quickly release Volume Down, then press and hold the Side Power Button until the Apple logo appears to clear temporary interface glitches preventing AssistiveTouch from registering input.
Good Luck 🍀
User level: Level 1 (9 points)Oct 2, 2026 9:59 AM in response to mehast
There is a workaround, although it's several steps and of course defeats the purpose of this to begin with! Touch the spot once to bring up the menu, then touch Device, then More, and you should see Confirm Pay. That will finally push through the payment. Try and see if it works for you. It's clunky but works.
User level: Level 9 (64,078 points)Oct 28, 2026 1:07 AM in response to Larry106736
Hi, have you updated to iOS 27.2.0? It was released just 2 days ago and there are multiple reports that at least some Assistive Touch bugs have been fixed. It may also resolve some of the other issues that are challenging for users. Good luck!
User level: Level 1 (8 points)Oct 21, 2026 1:09 PM in response to h2ok9
Yes, I am experiencing the same problem on my iPhone 16 plus since updating to IOS 27. In prior versions, it worked like a charm. I could press my assistive touch button to open Apple Pay and the face scan. Tapping the assistive button twice would approve the transaction and replace pressing the side button twice. Under current state, pressing the assistive touch button opens Apple Pay but no face scan or approval. I have tried every fix recommended on Apple sites without resolution. I have reported anomaly to Apple shortly after updating to IOS 27.0.1. Guess we will have to see if they fix it in subsequent releases.
User level: Level 1 (25 points)Oct 17, 2026 1:07 PM in response to h2ok9
My phone just updated, and assistive touch no longer works for me too. I use it to pay for things, BECAUSE I'M DISABLED and my hands do not work like they should. I literally and physically cannot click the side button. I wonder how many other disabled people can no longer use their iphones fully, in ways we have used for years. Whereas an iphone was once the best option for my disability, now it's a paperweight. How many times a day do i pay for public transit with assistive touch? So, it's not simply a shopping issue, it is a daily life issue. And yes, I've tried all the things on that list. None of that changed anything.
User level: Level 1 (9 points)Nov 2, 2026 10:38 AM in response to h2ok9
Well, the workaround I detailed no longer works, either, with the last mini update. Back to the horrible side button for now I guess. I've called support several times about the issue and they are aware assistive touch is not "working as expected" but no fix yet. :(
User level: Level 1 (8 points)Sep 25, 2026 11:46 AM in response to h2ok9
I updated my iphone 17 Pro Max to ios 27 yesterday and ran into the exact same issue. Apple Pay didn't work at the restaurant, It was so embarrassing and I had to walk back to my car to get some cash. And unfortunately none of these worked for me @WheelieNick
User level: Level 1 (9 points)Oct 27, 2026 8:27 PM in response to h2ok9
17 pro max since iOS 27 has been a nightmare assistive touch button stops battery is worse screen lag im so sick of apple im done time to go samsung z fold 8 ultra ...iPhone Duo ha ha thats a mess screen issues thats what apple gets for greed and high prices
User level: Level 1 (9 points)Sep 23, 2026 3:32 PM in response to WheelieNick
Thank you. I have tried all of these and it still is not working.
User level: Level 1 (12 points)Oct 18, 2026 5:40 AM in response to h2ok9
Same issue with me as well. And when I tried the work around mentioned on this thread that didn’t work either. Under device > more I don’t even have the option of confirm pay
User level: Level 1 (8 points)Oct 20, 2026 7:03 PM in response to h2ok9
I just updated to ios 27 and my assistive touch no longer works too... oh my god why why why it was so inconvenient...even some of my apps need to register agian.
User level: Level 1 (9 points)Oct 27, 2026 8:29 PM in response to jenmachen
go to samsung z fold 8 ultra I did after iOS 27 apple has went down I hate them and os 27.2 screwed up MacBooks too screw apple
Originally posted at discussions.apple.com/thread/256363688