User level: Level 1 (4 points)Watching a streaming show on an 3rd party app on AppleTV and a random pop-up says connect Acorn to AppleTV App. Regardless of which option I select, connect or not now, the popup won’t go away it keeps looping back to the same popup and I am stuck there. I cannot close the app or access any other screens. I had to unplug the device to exit the loop.
Posted on Sep 23, 2026 1:18 PM
User level: Level 1 (4 points)Sep 24, 2026 3:24 PM in response to vazandrew
I restarted and then reset, updating it to the latest version of the os. It was set to auto update to the latest os prior to this so not sure why it wouldn’t have been on 27 already not sure why this post said 26 but honestly didn’t check prior to posting.
The pop up hasn’t reappeared yet but the last time it did this was about a month ago (after which I restarted and it seemed to fix it til yesterday)
User level: Level 8 (41,662 points)Sep 23, 2026 1:22 PM in response to Ren4Realio
After unplugging did you try again? Did the pop reappear or has it resolved? I notice your profile says TVOS 26, if you have a 2nd or 3rd gen model then best to update to version 27 and if the issue persists contact Apple support.
User level: Level 8 (41,662 points)Sep 24, 2026 3:45 PM in response to vazandrew
With Auto update it usually takes a few weeks to roll out to devices. So it’s always a good idea to check, especially when issues are encountered.
If it does happen again you may want to reach out to Apple support.
Originally posted at discussions.apple.com/thread/256363679