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macanes
User level: Level 1 (10 points)

Apple, please fix this long-standing, easily corrected problem!

I know this issue has been raised many times. However, it has not been corrected. I see this a oversight on Apple's part.

When I place an order from Apple, I want it delivered to a local UPS store for me to pick up, with my ID and signature.

Apple says they can't do this (telephone conversation 09/22/2026 with support). Said they would do an address change for my neighbor to sign. Changed one digit on the street address and said they asked UPS to deliver across the street. Neighbor stayed home today (09/23/2026). UPS went to my address and left 2nd missed-delivery notice. UPS says they can't change because of sender's restrictions for high-value package. I get it.

SO SHIP IT TO A STORE TO BEGIN WITH!

I know I'm not the only person who works, and is unlikely _ever_ to be at home for a delivery, and _not_ going to take a leave day to wait all day for a package that might, or might not, show up.


This is from Apple's website, and it is not accurate:

____________________________

Carrier Delivery Options

Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, Apple offers an easy option for you to receive your package.

Pick up package at carrier's local facility

After the first delivery attempt, you can request to pick up your package at our carrier's local facility. [NOT TRUE] Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.

To pick up your package from the carrier's local facility, you may need:

  • The Delivery Notice
  • Government ID (driver's license, passport) that matches the package name and address
  • Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.

In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

__________________________________


Apple please fix this long-standing problem. Put a large button on the order form for the option "Send to UPS Store near your home" and make it BIG. Make it the default, for Pete's sake.


Thank you,


John Z

Columbus, GA

Apple user since 1983

Posted on Sep 23, 2026 1:54 PM

2 replies

Chattanoogan
User level: Level 8 (43,489 points)

Sep 23, 2026 2:30 PM in response to macanes

Re: “… Apple please fix this long-standing problem. Put a large button on the order form for the option "Send to UPS Store near your home" and make it BIG. Make it the default, for Pete's sake …”


FYI you are only addressing fellow Apple Users in this community.


You can make your feedback directly to Apple via this mechanism:


Product Feedback - Apple


And FWIW, I almost always ship my own high-value Apple purchases to the closest Apple Store; even though it IS about 100 miles away.


This gives you a good week or so (extendable) to pick it up; plus — if desired — you can do the initial setup in the store so as to more easily handle any “infant mortality” issues.



razmee209
User level: Level 10 (205,348 points)

Sep 23, 2026 2:25 PM in response to macanes

macanes wrote:
I know this issue has been raised many times. However, it has not been corrected. I see this a oversight on Apple's part.
When I place an order from Apple, I want it delivered to a local UPS store for me to pick up, with my ID and signature.
Apple says they can't do this (telephone conversation 09/22/2026 with support). Said they would do an address change for my neighbor to sign. Changed one digit on the street address and said they asked UPS to deliver across the street. Neighbor stayed home today (09/23/2026). UPS went to my address and left 2nd missed-delivery notice. UPS says they can't change because of sender's restrictions for high-value package. I get it.
SO SHIP IT TO A STORE TO BEGIN WITH!
I know I'm not the only person who works, and is unlikely _ever_ to be at home for a delivery, and _not_ going to take a leave day to wait all day for a package that might, or might not, show up.
This is from Apple's website, and it is not accurate:
____________________________
Carrier Delivery Options
Apple chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Apple. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, Apple offers an easy option for you to receive your package.
Pick up package at carrier's local facility
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. • [NOT TRUE] Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.
To pick up your package from the carrier's local facility, you may need:
The Delivery Notice
• Government ID (driver's license, passport) that matches the package name and address
• Second ID with your name on it (credit card, social security card)
The carrier can release the package only to the person included on the shipping address.
In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.
__________________________________
Apple please fix this long-standing problem. Put a large button on the order form for the option "Send to UPS Store near your home" and make it BIG. Make it the default, for Pete's sake.
Thank you,
John Z
Columbus, GA
Apple user since 1983

I work, and have it shipped to my place of work, since I'm here for 8 hours.

Originally posted at discussions.apple.com/thread/256363645