User level: Level 1 (5 points)My iPhone belongs to me, but I have lost the original purchase receipt. The shop where I bought the phone has now changed/relocated, and I don’t know its current location. I want to remove the Activation Lock from my iPhone. I have the phone’s serial number and other available purchase records. Please let me know what documents you can accept as proof of purchase if I no longer have the original receipt.
[Re-Titled by Moderator]
Original Title: Activation lock screen problems
Posted on Sep 23, 2026 10:20 AM
User level: Level 6 (9,199 points)Sep 23, 2026 10:25 AM in response to Manii_01
“We” cannot accept anything as we are not Apple. This is a user community.
Click the Support link at the top of the page and look for advice on making an unlock request to Apple, though you may have problems if you dont have proof of purchase.
User level: Level 9 (55,707 points)Sep 23, 2026 11:44 AM in response to Manii_01
If the phone is locked to you, you will need to use your Apple Account ID and password to unlock it.
User level: Level 10 (85,896 points)Sep 23, 2026 11:08 AM in response to Manii_01
When you go to account.apple.com and select Devices, does this phone appear there? That may help but, as AKRBTN states, we are not Apple and have no "inside" knowledge of Apple's handling of special cases.
Based on other posts here, losing the receipt may prove to be an expensive mishap.
Originally posted at discussions.apple.com/thread/256363598