User level: Level 1 (12 points)air pods cut out.
Zero help after months hours of “support” calls!!!!
Who do I talk to!
am I just OUT $300????
Posted on Sep 23, 2026 10:13 AM
User level: Level 10 (238,530 points)Sep 23, 2026 10:40 AM in response to jacquelyne17
That functionality is supported on AirPods Pro 2 and 3 In countries where it has been approved by the national health agency and with up to date firmware on both the AirPods and the iPhone they are paired with.
We are not Apple and we are not psychic.
We have no idea what model AirPods you have, what country you are in, what model phone you have, etc...
If you want help, you have to give us something to go on...
Originally posted at discussions.apple.com/thread/256363583