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V0N1B0
User level: Level 1 (4 points)

No more surveys ? following calls to Apple Technical Support ?

When I call Apple Support, I have not been asked if I am willing to take a survey about my experience, in the last 3 or 4 months, does anyone know why? Nor, have I received an email or text message, with a survey, following a call to Apple Support.

Posted on Sep 23, 2026 9:39 AM

1 reply

Mac Jim ID
User level: Level 10 (105,996 points)

Sep 23, 2026 9:45 AM in response to V0N1B0

I have only seen that done randomly after a Support Call. Don't know the criteria used for the survey and it is likely only Apple would know that. Not all of my Apple Support calls made last year were followed up by a survey.

Originally posted at discussions.apple.com/thread/256363570