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Gregory M12
User level: Level 1 (0 points)

Frozen live auction video receipts from eBay on iPhone

my live auction video receipts are frozen on my phone but run fine on my ipad. Has anyone else been experiencing this problem? It just began to happen last week.

Posted on Sep 23, 2026 8:52 AM

1 reply

WheelieNick
User level: Level 9 (74,110 points)

Sep 23, 2026 2:54 PM in response to Gregory M12

Hi there


Please try this


Perform a "Clean Install"

Simply deleting and reinstalling the app often leaves corrupted cache files behind. Follow these steps precisely:

  • Delete the eBay App from your iPhone.
  • Restart your iPhone completely (do not skip this step, as it clears the temporary system cache).
  • Go back to the App Store and reinstall the app. 


Use a Web Browser as a Workaround

If the clean install doesn't fix it, the bug is likely baked into the current iOS app version. You can access your full purchase history and review the eBay Live Video Receipts flawlessly by logging into eBay  via Safari or Chrome on your phone instead of using the app. 

Originally posted at discussions.apple.com/thread/256363543